分期價:(除不盡餘數於第一期收取) 分期說明
3期0利率 | 每期630 |
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I. Introduction To Service.
1.Introduction to Service Industries.
2.Understanding the Service Product.
3.The Laws of Service.
II. The Service Environment/Roles & Relationships.
4.The Players.
5.The Environment.
6.Company Responsibilities.
7.Frontline Worker's Responsibilities.
III. Service Tools.
8.Systems Technologies ("Service Technologies").
9.Interpersonal Communication Tools.
10.Personal Development Tools.
IV. Internal Service.
11.Internal Customers and Suppliers.
12.Principles and Practices of Internal Service.
V. Understanding Service Applications.
13.Classifying Service Organizations.
14.Hospitality, Hotel.
15.Hospitality, Restaurant.
16.Travel, Air.
17.Travel & Tourism, Cruise.
18.Travel & Tourism, Travel Agency.